SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of K-Pop Mansion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of kpopmansion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is just what it says it is, it feels really high quality for the price. The embroidery is beautiful, no major issues with the seams or the fabric.
Magnifique comme sur le photo
the jacket is very cute!
Its very pretty, good quality, thank you for the gift
Really wonderful jacket!! I've gotten lots of compliments since buying it, everyone says it looks really nice!! It's big and airy and just generally really comfortable in my opinion. Perfect spring jacket. <3
ok
Все подошло! У дочери размер 50-52 XL. Ребенок доволен, мать спокойна!))) Качество хорошее, смотрится отлично! Спасибо!
A very decent purchase for the price. Almost exactly what we expected.
Nice. Stylish. Very satisfied.
I am very happy with this order
size M, looks like the picture. Quality. Thin material
It's a very good order I'm very happy!
GENIAL
We love it! Wish you had sizes for the rest of the family.
I'm extremely happy with this purchase! I got an xl because I'm a very large girl and it fits like a dream. The jacket looks amazing, the colours pop and it doesn't have any flaws save for a few loose strings that can just be cut off with scissors. It also came with a bracelet! The package arrived within two weeks.
Veste satine correspondant au descriptif la veste est assez fine donc plus une veste d'ete
Perfect
very nice quality.
Pretty cute! Loved it!
Magnifique
This jacket is beautiful! It's true to the photo, and is made well. I got the XL size (I'm 40"-33"-43") and it fits really well. It's not super thick, but it is double layered and made of a windcheater sorta material, which does help.
Decent shipping and very nice jacket. My niece will be very happy with it. It's a lightweight jacket not winter weight. Does anyone know what it says on the back of the jacket?
It's so perfect and it came with a free mask too so cute
Это больше верх от спортивного костюма, сшита хорошо, качество хорошее, скорее для холодного лета, при росте 155 взяли XL , чуть великовата, но ребенок этого и хотела. Плюс подарок, браслет резиновый BTS, и еще маска для лица, за что продавцу отдельное спасибо., пришла быстро.
Amazing!
I cant say enough how much i love this + came with 2 gifts<3 thank you!
it's PERFECT!! thank you for the freebies!! IN LOVE WITH THIS JACKET
Потрясающая куртка,в точности как на картинке(мой рост 173,вес 53,брала L,рукава идеально подошли,боялась,что будет велика но нет,сидит идеально),совершенно без запаха,пришла где-то за месяц в Москву,продавец долго не отправлял посылку. Общаться не пришлось. Были вложены мини-бонусы в виде милой маски и браслета bts эры no more. Заказам очень довольна. СПАСИБО БОЛЬШОЕ
Очень круто
Perfect ☆
A beautiful item. What you see is what you get =D A first class business. I just love this jacket.....many thanks and respect.
Отличный бомбер. И большое спасибо продавцу за подарки)
Fast shipping! Good material the fabric is nice and soft. It’s kind of thin, so more autumn than winter. I love it!
Just like the picture, I even got gifts. Will definately order again from this store.
Beautiful jacket
Gifts is very nice, color and qualititat is consistent with the description. Moreover shipment very fast and good packed. I recommend!