Shipping & Delivery / Chinese New Year Update 🧧

FREE SHIPPING

UPDATE! As we are entering Chinese New Year celebrations, parcels will be shipped once per week during a period of 16-29 of Jan, 2023. Happy Year of Rabbit everyone! 🐰

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the US, Korea and China by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 180 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.There is currently no delivery to:

Belarus

Ecuador

Bangladesh

TRACKING

The tracking information is sent usually within 2-5 business days to your email (items that are made on order, for example sneakers, will receive the tracking code within 7 business days). If you have not received the tracking info, please kindly check your spam/junk folder as well. For any questions, please contact us support@kpopmansion.com and we will gladly help you with your package.

You can track your order via the following websites:

kpopmansion.com/track-your-order/ (applicable to most orders)

or

global.cainiao.com

EUROPEAN UNION

For all orders sent on DDP (Delivery Duty Paid) service, there will be no additional fees to pay when your order arrives at the destination. This includes all EU countries plus Switzerland and Norway.

MAINLAND CHINA

Free Shipping and all orders will be sent on DDP (Delivery Duty Paid) service, there will be no additional fees to pay when your order arrives at the destination. Delivery within 3-5 working days from order dispatch.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10 – 15 Business days
Canada, Europe 10 – 15 Business days
Australia, New Zealand 10 – 15 Business days
Mexico, Central America, South America 15 – 20 Business days

*This doesn’t include our 2-5 day processing time.

IMPORTANT UPDATE! The zero-COVID policy has caused delays with some shipments (warehouse in China). We are working hard to get back to our high service levels. We apologise for any inconvenience caused. If you have questions or concerns, please kindly contact us: support@kpopmansion.com.

DISPUTES, ISSUES, RETURNS

If you have any kind of issues with your order, please kindly contact us support@kpopmansion.com before escalating the issue with a payment platform.

Please be advised that we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. Any event outside our control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If your purchase has not arrived within 70 days and the delay is not related to Event Outside Our Control, we will issue a full refund. Please kindly contact us prior support@kpopmansion.com.

We cover all taxes and shipping costs, therefore the return costs are covered by the customer. Currently, we do not accept returns since we are required to pay a tax in order to receive an item. Due to the pandemic and the war in Ukraine, the return fees have increased, therefore we had to cancel the returns. If you have any concerns about your order, please kindly contact us and we will find a solution.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. Sometimes, items in the same purchase may be sent in separate packages. This might happen if the ordered item is made on order or is customised.We thank you for your patience!If you have any other questions, please contact us and we will do our best to help you out. By purchasing from KpopMansion, you will support small businesses 💗

© Copyright 2017-2022. All Rights Reserved
11923 NE Sumner St STE 726326, Portland, OR 97220
kpopmansion.com

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